Refund policy

Refund Policy — Le Voyageur Apparels

We want you to love your Voyageur pieces. If something isn't right, we're here to make it right.

Returns window: You have 30 days from delivery to request a return or exchange. Items must be unworn, unwashed, and in original condition with tags attached.

Discounted and promotional items are eligible for return or exchange, just like full-price items.

Return shipping: Return shipping costs are the customer's responsibility. We recommend using a trackable shipping service — we can't be responsible for items lost in transit back to us.

How to start a return or exchange: Email us at Levoyageurapparels@gmail.com with your order number and what you'd like to do. For exchanges, we'll arrange it by email. Once we receive and inspect your return, we'll issue your refund to the original payment method within 10 business days.

Final sale: Items marked Final Sale at the time of purchase can't be returned.

Damaged or wrong items: If your order arrives damaged or incorrect, email us within 7 days with photos and we'll make it right at our expense.

Return address: 75 Byron Ave, Brockton, MA 02301

Questions? Levoyageurapparels@gmail.com · +1 508-930-6338

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Levoyageurapparels@gmail.com.